Returns and Exchanges
Returns
We stand behind our products and want all customers to be happy with us. If for any reason you’re not completely satisfied with your purchase, you can return it to us within 30 days from the delivery date.
Please note items must be in their original condition with their tags still attached, unwashed, unworn, no scents or odors. Our apologies: For health reasons, we cannot accept worn undergarments. Items returned must be in their original unused resalable condition in original packing, we don't accept return that was worn, damaged, washed or altered in any way.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Refunds will be processed within 5 business days upon the receipt of your package. The credit will be sent back to the original form of payment.
Exchanges (if applicable)
If you need to exchange, please inform us and send your item to:
Oscar Rossa
1005 East Las Tunas Drive Suite 601
San Gabriel, CA 91776The buyer will be responsible for the return shipping cost.
We will pay the shipping cost to send you exchange after receiving your return.
An exchange doesn't extend an additional 30-day return policy.
Shipping the Return to us
To return your product, please mail your product through any carrier of your choice to:
Oscar Rossa
1005 East Las Tunas Drive Suite 601
San Gabriel, CA 91776The buyer will be responsible for the return shipping cost. You should use a trackable shipping service and email us the tracking number of your return. We are not responsible for any loss or damage that occurs with items that are shipped back to us.